Service is king, and it can make or break a Realtor’s relationship with clients. Nothing beats knowledge, experience, problem-solving and responsiveness. Combining that with good manners will usually endear you to any client and creates the opportunity to have a client for life. It is one thing to talk about excellent customer service, but it is another to make it happen and maintain it in all aspects of business.
Consumers Change Providers Based on Bad Service Nearly As Much as on Price!
It does not matter if I am representing my clients on the Buyers side or on the Sellers side; I always try to provide the best customer service by providing relevant research, information and insight so my clients can make their decisions with confidence
A recent report ranked consumers responses to the top characteristics of companies with "great service" were:
• Resolving questions and problems (66 %)
• Knowledge of the product or service (49 %)
• Being easy to reach (35 %)
• Understanding requirements (35 %)
Conversely, top characteristics associated with "bad service" were:
• Inability to resolve questions or problems (46 %)
• Being unavailable/difficult to reach (38 %)
• Needing to deal with multiple people/departments to resolve problems (37 %)
Real Estate is a great career and job and I love it and it is reflected in the service I provide my clients.
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SCOTT ROY
RE/MAX JAZZ
21 Drew Street
Oshawa, Ontaio
(905)728-1600 Office
(905)435-7355 Direct
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